Refund policy
Return and Refund Policy
Last updated: 9 September 2026
At Coke Shop, we want you to feel confident when placing your order. If you are not satisfied with your purchase, you may be eligible for a return or refund under the terms below.
90-Day Money Back Guarantee
We offer a 90-day money back guarantee on eligible purchases.
If you have used the product as directed and are not satisfied with the results, you may contact us within 90 days of receiving your order to request a refund.
To start a refund request, email us at:
Please include your:
- Full name
- Order number
- Email address used at checkout
- Brief explanation of your request
Once your request has been reviewed and approved, we will provide the next steps.
Returns
In some cases, we may ask you to return the product before a refund is issued.
Returned items must be sent to the return address provided by our customer support team. Please do not return products without first contacting us.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and clear photos of the item and packaging.
Once verified, we may offer a replacement or refund at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, certain opened, used, or personal-care products may not normally be returnable.
However, eligible purchases may still be covered by our 90-day money back guarantee, subject to the conditions described above.
Refunds
Once a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise eligible under applicable law.
Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled once it has already been processed or shipped.
If the order has already been dispatched, you may need to follow the return process after delivery.
Missing or Delayed Orders
If your order appears to be missing or significantly delayed, please contact our support team.
We will review the tracking information and assist you with the next available resolution.
Contact
For any questions regarding returns or refunds, contact us at:
Coke Shop
Email: support@best-offershop.com